Support
Questions, bugs or ideas: send us a message below, or email hello@dirtfactor.app. A coach or the developer answers, usually within a day. In the app, Profile → Help & support has the same form, with your app version filled in, which helps us find a problem faster.
Subscriptions
Restore a purchase
On a new phone or after reinstalling, sign in with the same Dirt Factor account and tap Restore purchases on the Premium screen.
Cancel or change plan
Subscriptions are managed by Apple: on your iPhone open Settings → your name → Subscriptions → Dirt Factor. Premium stays on until the end of the period you paid for.
Refunds
Apple handles refunds for App Store purchases at reportaproblem.apple.com.
Connections
Intervals.icu and Strava
Connect them in Profile → Connections. Dirt Factor reads one source at a time (Intervals.icu when both are connected) so rides aren't counted twice.
Garmin, Wahoo and Hammerhead
Direct connections are coming. Today, link your device to Intervals.icu (it syncs rides from Garmin, Wahoo and Karoo and sends planned workouts back to them), then connect Intervals.icu to Dirt Factor.
New FTP from your rides
After a sync, Dirt Factor may suggest a new FTP. Nothing changes until you tap Update. A lower FTP is only suggested when your recent riding backs it up.
Reminders
Ride reminders, the after-ride "how did it feel?" check-in, the weekly preview and race countdowns can each be turned on or off in Profile → Notifications. They're scheduled on your phone; we don't send marketing notifications.
Your account and data
Delete your account from Profile → Delete account. This removes your data from our servers (nightly backups expire within 35 days). Ask for a copy of your data at hello@dirtfactor.app. See the Privacy Policy and Terms.